If, for any reason, you are not completely happy with your purchase we will exchange it for you or refund the full cost of the item(s). Simply return the goods with all the original packaging, unused and in original condition, with any accessories, any supplied free gifts, and a completed returns form within 14 days of the date the package was delivered.Do not forget to fill in the returns form letting us know what you would like us to do – exchange an item for a different size, different product or for a full refund for the price of the item(s) excluding postage. Additional postage charges will apply for exchange items, we will contact you for payment details. This charge does not apply for faulty items.
Please send returns to:Argyle Direct
Unit 27 Scott Business Park
Beacon Park Road
When we receive the goods and the notice of your cancellation of this order, as long as they are in a re-saleable condition, we have proof of purchase, and they do not fall under the exclusions below, we will then refund the relevant amount or send you out an exchange.
Any refund will be re-credited to your account as soon as possible and in any event within 30 days – all refunds are credited to the account the transaction was made with. If you need an exchange, we will arrange the shipment as soon as possible and, if the items required are out of stock, we will contact you by phone and/or email to arrange a suitable alternative.
Exclusion 1. Personalised Garments
WE WILL NOT ACCEPT RETURNS ON PERSONALISED GARMENTS.
Please be precise with spelling and layout. We will not attempt to correct spelling mistakes. Also, make sure you are ordering the correct size as incorrect sizes cannot be returned. We are unable to accept responsibility if a player leaves the club or changes his squad number during his time at the club.
In the unlikely event that your goods arrive in a damaged condition or there is an item missing, please contact us immediately.
Exclusion 2. Face Masks
In the interests of hygiene and for the protection of our customers, we do not accept returns of masks.
Exclusion 3. Underwear
You can return underwear and swimwear, so long as the product packaging hasn’t been open or damaged. If the item is not packaged, you can still return it, so long as the tags, hygiene seals and hanger (if applicable) are still intact.
Exclusion 4. Faulty Goods
If your product appears to be faulty, please return to us within 28 days of receipt, we will arrange to exchange or refund the cost of your goods. However, this does not apply to faults caused by accident, neglect or misuse. If your product develops a fault after the 28 day return policy, then please contact us and we will contact the manufacturer and investigate the problem on your behalf. If there appears to be a failure in the product, we will arrange an exchange or refund.
The above conditions do not affect your statutory rights.