Exchanges & Refunds Policy
If, for any reason, you are not completely satisfied with your purchase we will exchange it for you or refund the full cost of the item(s). Simply return the goods with all the original packaging, unused and in original condition, with any accessories, any supplied free gifts. To accompany your item(s) please insert a completed returns form within 28 days of the date the package was delivered.
Please fill out the returns form with your reason for return & outline whether you would like an exchange or a refund for the selected item(s), excluding postage. Additional postage charges will apply for exchange items, we will contact you for payment details. This charge does not apply for faulty items.
Please send returns to:Argyle Direct
Unit 27 Scott Business Park
Beacon Park Road
Once we receive the item(s) and the completed Returns Form, & as long as they are in a re-saleable condition, we have proof of purchase, and they do not fall under the exclusions below, we will then issue the refund or exchange.
Once processed, a refund can take up to 10 business days to be credited back to your account. All refunds are credited to the original payees account. If you require an exchange, we will arrange the shipment within 2 business days of receiving the item(s). If the items required are out of stock, we will contact you by phone and/or email to arrange a suitable alternative.
*Please note, that you are also able to return your item(s) to the Superstore within 28 days of receiving your package. Your item(s) will then be passed on to the Argyle Direct Team who will subsequently process the refund/exchange.
Exclusion 1. Personalised Garments
WE WILL NOT ACCEPT RETURNS ON PERSONALISED GARMENTS.
Please be precise with spelling and layout. We will not attempt to correct spelling mistakes & please make sure you are ordering the correct size, as incorrect sizes cannot be returned. We are unable to accept responsibility if a player leaves the club or changes his squad number during his time with PAFC.
In the unlikely event that your goods arrive in a damaged condition or there is an item missing, please contact us at your earliest convenience.
Exclusion 2. Face Masks
In the interests of hygiene and for the protection of our customers, we do not accept returns of masks.
Exclusion 3. Underwear
You can return underwear and swimwear, so long as the product packaging hasn’t been open or damaged. If the item is not packaged, you can still return it, so long as the tags, hygiene seals and hanger (if applicable) are still intact.
Exclusion 4. Faulty Goods
If your product appears to be faulty, please return to us within 28 days of receipt, we will arrange to exchange or refund the cost of your item(s). This does not apply to faults caused by accident, neglect or misuse.
If your product develops a fault after the 28 day return policy, then please contact us and we will contact the manufacturer and investigate the problem on your behalf. If there appears to be a failure in the product, we will arrange an exchange or refund.
The above conditions do not affect your statutory rights.