Returns Policy

Superstore Closure Returns Procedure 

Due to the current Covid-19 situation & Plymouths subsequent elevation to Tier Three status the club has decided to close the Argyle Superstore throughout January. This will be effective from Monday 4th January. 

If you have bought item(s) from the Argyle Superstore or from our website & wish to exchange/refund your purchase then this still can be done through Argyle Direct, which is our distribution centre. In order to fulfil your request you can download the Retail Returns Form by clicking on the link highlighted & fill out the subsequent fields to notify us if you would like a refund or exchange. Once the form has been completed then you can send your item(s) back to Argyle Direct (address below). The club would advise that you send your item(s) back via recorded delivery. 

As a gesture of goodwill the club will refund postage costs associated with returns during this period (for UK-based customers) - please include proof of purchase for these purposes. If you have advised the team that you require an exchange & the item(s) are in the stock, then the subsequent delivery will be free of charge. 

For any queries relating to returns or exchanges, please call 01752 651500, or email argyle.shop@pafc.co.uk

Extended Christmas Returns Policy 

PAFC are delighted to extend our usual returns policy for the Festive period. Any item bought between 2 Nov 2020 and 24 Dec 2020 can be returned up until 31 January 2021.

You can download a returns form here: RETURNS FORM

Exchanges & Refunds Policy 

If, for any reason, you are not completely satisfied with your purchase we will exchange it for you or refund the full cost of the item(s). Simply return the goods with all the original packaging, unused and in original condition, with any accessories, any supplied free gifts. To accompany your item(s) please insert a completed returns form within 28 days of the date the package was delivered.

Please fill out the returns form with your reason for return & outline whether you would like an exchange or a refund for the selected item(s), excluding postage. Additional postage charges will apply for exchange items, we will contact you for payment details. This charge does not apply for faulty items. 

Please send returns to:

Argyle Direct
Unit 27 Scott Business Park
Beacon Park Road
Plymouth
Devon
PL2 2PB

Once we receive the item(s) and the completed Returns Form, & as long as they are in a re-saleable condition, we have proof of purchase, and they do not fall under the exclusions below, we will then issue the refund or exchange. 

Once processed, a refund can take up to 10 business days to be credited back to your account. All refunds are credited to the original payees account. If you require an exchange, we will arrange the shipment within 2 business days of receiving the item(s). If the items required are out of stock, we will contact you by phone and/or email to arrange a suitable alternative.

*Please note, that you are also able to return your item(s) to the Superstore for a refund within 28 days of receiving your package. 

If you need any help or have any questions regarding a return, please contact our friendly customer service team on +44(0)1752 651500 or at argyle.shop@pafc.co.uk between Monday-Friday, 9am-5pm.

Exclusion 1. Personalised Garments

WE WILL NOT ACCEPT RETURNS ON PERSONALISED GARMENTS.

Please be precise with spelling and layout. We will not attempt to correct spelling mistakes & please make sure you are ordering the correct size, as incorrect sizes cannot be returned. We are unable to accept responsibility if a player leaves the club or changes his squad number during his time with PAFC.

In the unlikely event that your goods arrive in a damaged condition or there is an item missing, please contact us at your earliest convenience. 

Exclusion 2. Face Masks

In the interests of hygiene and for the protection of our customers, we do not accept returns of masks.

Exclusion 3. Underwear

You can return underwear and swimwear, so long as the product packaging hasn’t been open or damaged. If the item is not packaged, you can still return it, so long as the tags, hygiene seals and hanger (if applicable) are still intact.

Exclusion 4. Faulty Goods

If your product appears to be faulty, please return to us within 28 days of receipt, we will arrange to exchange or refund the cost of your item(s). This does not apply to faults caused by accident, neglect or misuse.

If your product develops a fault after the 28 day return policy, then please contact us and we will contact the manufacturer and investigate the problem on your behalf. If there appears to be a failure in the product, we will arrange an exchange or refund.

The above conditions do not affect your statutory rights.

FREE UK POSTAGE in January for ALL ORDERS

IMPORTANT DELIVERY INFORMATION
Due to increased demand, orders can take up to 3-5 days longer than normal to be delivered. Please bear with us.

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